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Why Viaro
 

FAQs

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About Viaro

How do you pronounce Viaro?

“V-R-O”—just like the letters of the alphabet.

Who is Viaro

Viaro is a health system that serves all individuals and businesses in the La Crosse, Wisconsin area. Viaro makes achieving, managing and paying for whole-person health and wellness easier and more affordable for everyone in the La Crosse area. Viaro integrates (combines) care, including:


• Primary care
• Behavioral health services
• Therapeutics services
• Fitness services
• Health education services 

Learn more about Viaro services.

Why Viaro?

Viaro is a unique health services company and primary care clinic that offers fully integrated care for businesses and individuals not provided elsewhere in our community. Viaro focuses on whole-life health and wellness, meeting our patients’ individual needs and includes aspects such as patient agency and health literacy, affordability, high-quality care, provider accessibility, behavioral health, therapeutic services, exercise and nutrition. Viaro is a catalyst for health. Learn more about Viaro’s purpose.

Who can use Viaro?

Everyone from infant to elder. Viaro is primary care and family medicine. Viaro is open to the public for all of its services, and also offers membership packages and insurance alternatives for individuals and for businesses of all sizes.

Where is Viaro located?

Our locations are close and convenient in downtown La Crosse.

 

What does “Viaro” mean?

Viaro translates directly from Latin to “I am traveling.” We travel the road together toward vitality, toward life or the road toward wellness.

Cost transparency

What is cost transparency?

Cost transparency simply means we make it easy for you to find and know our prices. When it comes to costs at Viaro, you’ll always be in the know.

Why is cost transparency important?

Cost transparency adds peace of mind to every visit. As a Viaro patient, you can always know — before you go — how much our services cost. Our prices are available and affordable, so you can get medical attention when you need it and pay less out of pocket. Our low-cost clinic saves you money and ensures pricing and billing with no surprises.

Wellness services for individuals

What kind of care does Viaro offer?

Viaro offers primary care and family medicine in a fully integrated service model that includes behavioral health, physical therapy, nutrition, fitness and health coaching, chiropractic care, massage therapy, acupuncture, personal training in a fully staffed fitness facility, comprehensive health and wellness education. All these services are designed to work in tandem to help you meet your health goals.

How is Viaro care different?

At Viaro, clinical and educational experts focus on prevention and whole-person health and wellness. This unique care model:

  • Empowers patients to take control of their health and well-being — on their terms — through lasting, genuine relationships with their providers
  • Provides patients with improved local access to excellent, more affordable and highly personalized care
Where and how do I start using Viaro?

Stop into the clinic at 230 Pine Street in downtown La Crosse any time during posted hours and the team will get you all the information you need about Viaro. If you have an episodic need such as a urinary tract infection, sinus infection or a sick child, you may access care by walking in (first come, first served). Or, call 608-668-2111 to make an appointment. We accept new patients of any age.

What if I need more care, a different level of care or referrals?

Viaro has established relationships with other area healthcare institutions that provide emergency or specialty care. Viaro always has an RN present on site to assess the level of care needed (triage). If a referral is needed for non-urgent specialty care, Viaro will initiate and track the referral to make sure your needs are addressed.

Primary care for individuals

What is primary care at Viaro?

Viaro offers traditional and direct primary care to help you and your family members live your best lives. Care types include:

  • Well visits and physicals
  • Pediatric and adolescent care
  • Women’s care
  • Immunizations
  • Acute illness or injury treatment
  • X-rays
  • Lab and pathology services
  • Physical therapy
  • Chronic condition management
  • Weight loss assistance
  • And more
How does direct primary care (DPC) work?

DPC is a healthcare model that supports a direct relationship between you and your primary care provider. Accessible and personalized health care services are provided with a membership option that eliminates the involvement of insurance companies or third-party payers. 

With DPC, you pay a low monthly or annual membership fee. This fee covers a comprehensive range of primary care services, including your routine check-ups, preventive care, acute illness management and many basic laboratory tests. The specific services covered vary depending on the agreement.

The predictable membership fee and published costs provide you with a clear understanding of your costs. This structure eliminates the need for copayments, deductibles or claim submissions, simplifying the financial aspects of healthcare and reducing much of the burden.

DPC agreements are not health insurance plans. While they cover many primary care services, it does not cover hospitalizations, surgeries or specialist care. You may still need separate major medical health insurance to cover those aspects of your healthcare needs.

Do I need a membership to get primary care at Viaro?

No, you do not need a Viaro membership. You can choose to simply pay low, per-service fees.

Do I have to have insurance to get primary care at Viaro?

No, but we are in network with many major health plans, including:

  • Aetna
  • Allegiance
  • Anthem
  • BlueCross BlueShield Federal Employee Program
  • CHAMPVA
  • First Health Network
  • Forward Health
  • HealthPartners
  • Humana/Humana Choice
  • Medica
  • Multiplan
  • Preferred One
  • Railroad Medicare
  • Surest (Bind)
  • The Alliance
  • Tricare East
  • Tricare For Life
  • Trilogy Health Networks
  • Ucare Minnesota
  • UMR
  • United Healthcare
  • VACCN Behavioral Health
  • VACCN Primary Care
  • Wisconsin Medicaid
  • Wisconsin Medicare
  • WPS Health Plan
Does Viaro DPC fulfill insurance requirements of the Affordable Care Act?

Viaro Direct Primary Care Agreement is not health insurance. In isolation it does NOT meet the insurance requirements of the Affordable Care Act.

Behavioral health for individuals

What types of behavioral health services are offered at Viaro?

Viaro offers personalized behavioral health services including:

  • Depression screenings
  • Health-risk assessments
  • Individual talk therapy sessions (virtual or in-person)
  • Family psychotherapy sessions
  • Other services based on individual needs
Do I need a membership to get behavioral health services at Viaro?

No, you do not need a Viaro membership. You can choose to simply pay a low, per-service fee.

Do I have to have insurance to get behavioral health services at Viaro?

No, but we are in network with many major health plans, including:

  • Aetna
  • Allegiance
  • Anthem
  • BlueCross BlueShield Federal Employee Program
  • CHAMPVA
  • First Health Network
  • Forward Health
  • HealthPartners
  • Humana/Humana Choice
  • Medica
  • Multiplan
  • Preferred One
  • Railroad Medicare
  • Surest (Bind)
  • The Alliance
  • Tricare East
  • Tricare For Life
  • Trilogy Health Networks
  • Ucare Minnesota
  • UMR
  • United Healthcare
  • VACCN Behavioral Health
  • VACCN Primary Care
  • Wisconsin Medicaid
  • Wisconsin Medicare
  • WPS Health Plan

Fitness for individuals

What fitness services are offered at Viaro?
The ViaroFit fitness & wellness center makes exercise fulfilling and FUN with:
  • A beautiful, state-of-the-art facility with modern equipment
  • Individualized fitness programs created and led by personal trainers
  • Extended hours
  • Answers and guidance always available
  • Accessibility for people of all abilities
  • Fitness classes
  • Welcoming amenities
Do I need a membership to use the fitness and wellness center at Viaro?

General access to the fitness center requires a membership. Non-members may purchase a day pass or pay for a single class as desired.

Therapeutics for individuals

What are “therapeutics?”

Therapeutics are alternative therapies that offer treatment to improve function, prevent disease, fight disease and alleviate pain.

ViaroTherapeutics include massage, physical therapy, chiropractic care and acupuncture.

Do I need a membership to get therapeutic services at Viaro?

No, you do not need a Viaro membership. You can choose to simply pay low, per-session/per-service fees.

Physical therapy for individuals

What does physical therapy at Viaro involve?
Physical therapy at Viaro helps keep you moving and enjoying life, with:
  • Expert guidance and care from skilled physical therapists
  • Personalized on- exercise and activity plans
  • Specialized equipment
  • Recommended exercises to continue at home/independently

 

Do I need a membership to get PT at Viaro?

No, you do not need a Viaro membership. You can choose to simply pay a low, per-session fee.

Acupuncture for individuals

What is acupuncture?
  • Intended to rebalance the flow of energy believed to flow through your body
  • Today, acupuncture is most commonly used to treat pain
  • Also used to manage stress and support overall wellness
  • A skilled, trained practitioner inserts very thin needles into your skin at strategic points on your body
  • A key component of traditional Chinese medicine

Your primary care provider may recommend acupuncture for you. If it is right for you, your acupuncturist will customize treatment based your symptoms, behaviors, lifestyle and body characteristics.

Who provides acupuncture at Viaro?

Viaro’s licensed acupuncturist provides personalized acupuncture based on your needs.

Do I need a membership to get acupuncture at Viaro?

No, you do not need a Viaro membership. You can choose to simply pay a low, per-session fee.

Massage for individuals

Why does Viaro offer massage?

Massage enhances and maintains whole-person health and well-being as part of your integrated, personalized care plan.

Who provides massage therapy at Viaro?

Viaro’s licensed massage therapists provide personalized massage therapy based on your needs and preferences.

Do I need a membership to get massage therapy at Viaro?

No, you do not need a Viaro membership. You can choose to simply pay a low, per-session fee.

Chiropractic care for individuals

What does chiropractic care at Viaro include?

Personalized chiropractic care at Viaro can help the body better heal itself. Thorough evaluation and targeted hands-on manipulations can help you move more freely and with less pain.

Who provides chiropractic care at Viaro?

Viaro’s doctor of chiropractic provides personalized care based on your needs.

Do I need a membership to get chiropractic care at Viaro?

No, you do not need a Viaro membership. You can choose to simply pay a low, per-session fee.

Health programs/health education for individuals

What types of health programs/health education do patients receive at Viaro?
Viaro patients receive health education that fits their individual needs. Popular topics include:
  • Smoking cessation
  • Weight loss
  • Specific conditions or diseases
  • And more 
Do I need a membership to learn from health education at Viaro?

No, you do not need a Viaro membership.

Viaro services for employers

Is my business a fit for Viaro wellness services?
If you’re in business in the La Crosse area, you’re a fit for a Viaro business healthcare solution. Viaro serves businesses of all sizes and types.
Why does Viaro offer business healthcare solutions?

Viaro empowers ALL La Crosse-area businesses to offer their employees an exceptional health solution with cost transparency, and makes providing affordable health insurance easier than ever. 

Viaro solutions are customized to each individual business and its unique team, needs and budget, so businesses can expect to:

  • Control costs/make healthcare costs more predictable
  • Save money
  • Improve benefits offerings
  • Enhance employee recruiting and retainment
  • See employees thrive
  • Boost productivity and workplace culture
Will a Viaro business healthcare solution work for my business if it already has an existing health insurance plan?

Absolutely. Our experts can help you pair a Viaro healthcare solution with your existing plan, including high deductible health plans.

Which services can be included in my Viaro business healthcare solution?

Viaro supports whole-person healthcare for every member of your team with excellent primary care (traditional or direct primary care) and integrated wellness services, including:

  • Behavioral health
  • Physical therapy
  • Massage
  • Acupuncture
  • Chiropractic care
  • Fitness services
  • Health education services
  • Contract services
Are Viaro business healthcare solutions difficult to manage/administer?

Not at all. And you’ll never have to manage your solution alone. Viaro partners with your business and offers answers and guidance at every step.

How do I get information about Viaro business healthcare solutions?

Primary care for employers

What size does my team need to be for a Viaro business healthcare solution?
Your team can be any size. Whether you employ a team of 5 or 50,000, Viaro primary care can help your employees feel and do their best.
How does direct primary care (DPC) work in business settings?

DPC in business settings works well and easily:

  • Your employees subscribe or you offer access to an affordable Viaro membership plan
  • The affordable membership fee is paid monthly or annually by the you, your employees or a combination of the two
  • Employees get access to unlimited visits and HUNDREDS of primary care services included in their membership

Behavioral health for employers

With a Viaro healthcare solution, what types of behavioral health services will my employees have access to?
Viaro offers personalized behavioral health services including:
  • Depression screenings
  • Health-risk assessments
  • Individual talk therapy sessions (virtual or in-person)
  • Family psychotherapy sessions
  • Other services based on individual needs

Fitness for employers

With a Viaro healthcare solution, what fitness services will my employees have access to?

The ViaroFit fitness & wellness center makes exercise fulfilling and fun for your employees with:

  • A beautiful, state-of-the-art facility with modern equipment
  • Individualized fitness programs created and led by personal trainers
  • Extended hours
  • Answers and guidance always available
  • Accessibility for people of all abilities
  • Fitness classes
  • Welcoming amenities

Therapeutics for employers

With a Viaro healthcare solution, what types of therapeutics services will my employees have access to?

Therapeutics are alternative therapies that offer treatment to improve function, prevent disease, fight disease and alleviate pain.

ViaroTherapeutics include massage, physical therapy, chiropractic care and acupuncture.

Health programs/health education for employers

With a Viaro healthcare solution, what types of health programs/health education will my employees have access to?
Your employees can receive health education that fits their individual needs. Popular topics include:
  • Smoking cessation
  • Weight loss
  • Specific conditions or diseases
  • And more 

Contract services for employers

What are contract services?
Contract services are on-site healthcare solutions that help your employees stay healthy and present. They save you time and money while boosting employee health and satisfaction. Popular contract services include:
  • Onsite care, onsite clinics (health clinics, vaccination clinics, etc.)
  • Classes (safety classes, nutrition classes, etc.)
  • On-site health screenings
  • Health-focused challenges (such as weight-loss or stop-smoking events with employee incentives)
  • Other events with content customized to the needs of your business and team
How do I get information about contract services?

Membership

Am I eligible for membership at Viaro?

All La Crosse-area individuals and businesses are eligible for Viaro membership.

How much does an individual Viaro membership cost?
How much does membership in a Viaro business healthcare solution cost?

Prices

How much does Viaro cost?

Viaro is completely transparent with pricing. If you are a Direct Primary Care (DPC) member at Viaro, your care is covered by your monthly membership fee, and you will never get an itemized bill for covered services. For some patients, services performed outside of our clinic (such as specialty labs) will result in a separate bill. However, you will know the cost before receiving outside services.

How to pay

Do I have to have health insurance to get care at Viaro?
No, but we are in network with many major health plans, including:
  • Aetna
  • Allegiance
  • Anthem
  • BlueCross BlueShield Federal Employee Program
  • CHAMPVA
  • First Health Network
  • Forward Health
  • HealthPartners
  • Humana/Humana Choice
  • Medica
  • Multiplan
  • Preferred One
  • Railroad Medicare
  • Surest (Bind)
  • The Alliance
  • Tricare East
  • Tricare For Life
  • Trilogy Health Networks
  • Ucare Minnesota
  • UMR
  • United Healthcare
  • VACCN Behavioral Health
  • VACCN Primary Care
  • Wisconsin Medicaid
  • Wisconsin Medicare
  • WPS Health Plan
Do you take Medicare and Medicaid?

Yes

Can I pay cash?

Yes

If I have a Viaro membership, do I have to pay at the time of service?

If your membership is current, you’re covered for hundreds of included primary care services. Any Viaro services that are not included have a low per-service cost, which you can know about ahead of time.

How will my monthly payments be collected?

You will need to submit a debit or credit card or bank account information upon joining Viaro. After you make your first payment, your monthly fee will be billed on the same day of each subsequent month.

Can I cancel my Viaro membership if the year contract is not up?

Yes. Either party may provide the other party with 60 days advance written notice prior to the expiration of the agreement to dissolve the agreement. Patient is responsible to pay the fair market value of the service less any amount paid toward the membership during the period of time for which the fees are due.

Do I need other medical coverage?

We recommend you maintain traditional healthcare insurance to cover emergency care, surgeries, hospitalization and other specific services requiring care at other health systems.

How to make an appointment

Are you accepting new patients?

Yes, Viaro providers are accepting new patients and appointments are available now.

Can I get a same-day appointment?

In many cases, a Viaro provider can see you the same day you make an appointment.

Do you offer walk-in care/appointments?

While Viaro is not a true walk-in clinic, we are often able to accommodate walk-in visitors.

How can I make an appointment?

Making an appointment at Viaro is simple. Call 608-668-2111 or use our online appointment schedulers.

How to contact Viaro

What’s the best way to get in touch with you?

Call 608-668-2111 or submit our contact form.

Providers

Who are Viaro providers?
Viaro providers are experts dedicated to getting and keeping you healthy. Every Viaro patient partners with their individual primary care provider to create a personalized care plan. This unique plan may also include care from physical therapists, personal trainers, mental health counselors, chiropractors, acupuncturists, massage therapists and other expert providers.

For agents

I’m an insurance agent curious about adding Viaro to my solutions portfolio. How do I get started?

Contact us today for answers and assistance.